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Return Policy

Chrome Surgical Instruments are guaranteed to be free from any material defects. Although in rare circumstance, should you need to return an item then do not worry. We would like to make return process as simple as your buying experience. Simply contact our friendly customer service and inform them about your reason to return along with your purchase order. Our Colleagues will then process information given by you and will issue you with a return authorisation number (RMA). Once RMA number obtained please follow the instruction given along with your RMA number. RMA number should not be interpreted as a final credit. We reserve the right to evaluate incoming returns prior to issuing any customer credit.

There is a 30% restocking charge for product returned 60 days after receipt of shipment. Product must be returned unused and in its original packaging with no additional labels or materials added to the package. NO returns will be accepted beginning 120 days after receipt of shipment.

Discontinued products, private labelled products, custom made products and custom etched products are not returnable.

For instruments needing repair or noted as "broken", please contact customer service.